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I would like to comment on the service we’ve received from your staff. My children and I are pool rookies and have experienced several problems this year. I don’t remember everyone’s name - Tony and Jack are two - but they all have been very polite and helpful. You seem to have a very dedicated staff and I’m sure they are an asset to your company. Thank you to you and your guys for the help you’ve given us
“Thank you so much for all your hard work, extra effort, and expertise with our pool! We love it! We couldn’t have asked for a better team to build our pool! Everyone was so nice, thoughtful, and polite! Thank you!”
“Thank you and your team for the hard work and attention to detail that went into creating the perfect swimming pool for our family and friends. Our family has some experience with building and carpentry, but building a swimming pool is very different from that. We realize now even more than the day your crew started digging…just how important it was to have your team’s experience behind the project. I would suggest to anyone thinking about a pool to go with experience like Sparkle Pools’ above all else. Bad weather certainly entered the picture, but yet you were able to complete our pool by July 4th for us to have that pool party we mentioned to you. Since then, we have had more people over to the house to swim and have fun than we have had here in 12 years. In our daughter Alayna’s own words… “I’ve never had so much fun at our own house!” Thank you again Tom for all that you did to make this happen.”
“Since you probably just hear complaints, I wanted to let you know that my pool is now sparkling, crystal clear. I wanted to let you know how much I appreciated your coming by personally to check out my problems. I was surprised when I got my bio that there was no charge and I genuinely appreciate that. I wanted to also let you know how please I am with the service provided by your entire staff. It takes me 50 minutes to get to your store, but I will gladly drive several times weekly if needed because I know that when I get there, someone will help me with my problem willingly and knowledgeably. If the person helping me does not know, he checks with someone who does know. Your staff does not push product either, as is the case with the other places I have been. A couple of weeks ago, when I was at the height of my frustration, testing levels showed okay and I went home without a purchase. Your people “know” pools and do not depend on computer printouts to determine how much I spend that visit. Please tell your staff thanks for me and keep up the good work.”
“The transformation is amazing! Not only does the pool look beautiful but the water smells so fresh and clean! I hope the bill will detail what chemicals they used, as I want to be sure to use them again and keep this fresh aroma. Thank you so much Tom! The guys did such a great job!”
“Thank you so much for all your efforts in resolving our pool issues. your help was very much appreciated.”
“Thank you for all your help! Our new liner looks great and your crew always does a great job. We’ll look forward to opening to a new pool liner next Spring.”
“I appreciate your integrity, persistence, and most of all ethics. I would say that you are a living example of the Golden Rule - and to humanity’s despair that is something that is not valued nearly enough, and all too infrequently practiced. Thank you!”
“Just wanted to thank you for the wonderful winter safety cover. Jerry and Stuart did such a terrific job installing it. It was a hot day, but they worked hard and the cover looks great. Jerry and Stuart were so nice and explained everything to me. I’ll be passing the word around to all my pool owning friends about Sparkle Pools!”
“I just wanted to tell you how much I appreciate your measuring and installing of my pool liner. Every time you said you would call you did. The installation crew told me every step they were going to do and what level to bring the water to for every step. I just wanted you to know that I appreciate it and thought you ought to know it. Thank you for a job well done.”
“Thanks to you all for your very professional service and all your helpful assistance this past summer. Thank you also for the equally professional closing of the pool. Your fine service to us has been a great blessing! Thanks again.”
“I wanted to send you this letter to let you know how much I am impressed with your people and your company. I hired your company to come in and assess my inground pool situation after I drained it and allowed it to sit for 2 months with no water in it. Your recommendation was to drain the water from both on top of the liner and underneath it, as well as to reset the liner. Your people arrived when you told me they would and started the process. While resetting the liner, I have learned that you use vacuums in the process while the pool is being filled up with water. My shop vac was out in the pool area after using it that weekend. Your people used it along with one of your vacs which of course, I did not mind. Apparently, after running it for two days, the motor blew out in it. Last week, while your people were at my home, my daughter told me that your people had replaced it with a new one. You have always been honest and fair with me and this is just one more indication of the type of person you are and the company you operate. You will most certainly continue to have my pool business. Thanks again for all you do and pass along my thanks to your people.”
“A big thank you for working so hard to find the leak in our liner. I know this is a very busy season and you had to pull people from other jobs, but we so appreciate the politeness of each person who arrived at our home to work again and again. Sorry for all involved, I know it took a lot longer than expected. We will pass along how courteous and prompt everyone was on finding and completing the problem.”
“I wanted to let you know that the crew who opened our pool this year did a wonderful job! They made sure everything was in good working order, cleaned off and folded the cover, and even sprayed off our patio. Please let them know that we were very impressed with their services.”
“I just wanted to tell you how much we appreciate the courtesy and professionalism of your people. They have always been quick to answer our calls for help (without making us feel stupid, like the fence co, landscapers, and others). All we ask is for a job to be well done - we didn’t have to ask you or your people - you just did it. Your people have been the best of any we have dealt with since moving to this house. We have had a great year with our pool and fireplace with Sparkle Pools’ help.”
Just a token of appreciation for a job well done. You have an exceptional talent, and amazing work ethics. Hate it that you had to drive over here in the rain to check on our pool liner. That speaks volumes about who you are! Thanks to you and Sparkle Pools! Our kids and grankids thank you all! (Referring to our liner installation crew, Donnie & Billy)
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Our store is conveniently located at 2225 N 25th Street, Terre Haute, IN 47804.
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